Terms of Service

You may cancel your order for a full refund within 24 hours of placing it, provided production has not yet begun. To cancel, email us at involvingmemories@aol.com with your order number.

After 24 hours, or once production has started (whichever comes first), your order cannot be cancelled. A monogrammed item, an embroidered piece with your name, or vinyl work with your custom text cannot be restocked or resold.

Under the FTC Mail, Internet, or Telephone Order Merchandise Rule (16 CFR Part 435), we will ship within the timeframe stated at checkout. If we cannot meet that timeframe, we will notify you by email and offer the choice to accept a new estimated date or cancel for a full refund. If we cannot reach you, we will issue a full refund without requiring you to ask.

• ✓The embroidery, monogram, or vinyl design contains a spelling or design error that differs from what you submitted or approved
• ✓The item arrives physically damaged due to our production process
• ✓The wrong item was sent to you

Email involvingmemories@aol.com within 7 days of delivery with your order number and at least two clear photos. We will respond within 3 business days with a replacement or a full refund including shipping.

• ✕You submitted artwork, a name, spelling, or instructions that contained an error
• ✕You approved a digital proof and the final item matches what you approved
• ✕You selected the wrong size, colour, or product option at checkout

Please review all names, dates, and custom text carefully before submitting your order. We produce exactly what you give us.

Once you approve a proof, you take responsibility for the accuracy of the design as shown. If you do not respond within 5 business days, we may hold your order until we hear from you, which can affect your production timeline.

We offer up to two rounds of revisions at no charge. Additional revision rounds may be subject to a design fee, which we will tell you about before proceeding.

When you send us artwork, logos, images, or design files, you are representing that you own the copyright, or that you have written permission from the copyright owner to use it for commercial embroidery or vinyl reproduction, or that the artwork is in the public domain.

By submitting artwork, you grant Involving Memories a limited, non-exclusive licence to use it solely for producing your specific order. We will not use your submitted artwork for any other purpose without your written permission.

You are legally responsible for ensuring you have the right to reproduce any artwork you submit. We will not knowingly reproduce trademarked logos, copyrighted characters, or licensed designs for which you do not hold a valid licence. We reserve the right to refuse any order involving unauthorised use of protected intellectual property.

If we develop an original design for you, Involving Memories retains copyright in that creative work. You receive a licence to use the finished product for personal or business purposes. If you would like to purchase full ownership of an original design we created, contact us to discuss a design transfer agreement.

All content on involvingmemories.com, including product photos, design samples, logos, and written content, is owned by Involving Memories or used with permission. You may not copy, reproduce, or republish our content without written permission.

If you believe any content on our website infringes your copyright, email us at involvingmemories@aol.com with the subject "DMCA Notice," a description of the work, the URL where the alleged infringement appears, and a statement that you have a good-faith belief the use is unauthorised.

Custom embroidery, monogramming, and vinyl items are tangible personal property subject to Mississippi's standard retail sales tax rate of 7% (Miss. Code Ann. § 27-65-17). Tax is calculated at checkout based on your shipping destination. You are responsible for any use tax obligations in your state that we are not required to collect.

Production and estimated ship dates are listed on product pages and in your order confirmation. Once your package is in the carrier's hands, delivery timelines are estimates and are not guaranteed. We are not responsible for delays caused by carriers, weather events, or circumstances outside our control.

If your package arrives visibly damaged, photograph the packaging and contents before opening fully, note the damage with the carrier if possible, and contact us within 7 days so we can assist with a claim or replacement.

Local pickup is by appointment only at 1305 Pass Rd, Gulfport, MS 39501. We will contact you when your order is ready. Please do not come without confirming a pickup time with us first.

You are responsible for providing an accurate shipping address. We are not responsible for lost or undeliverable packages due to incorrect addresses. If a package is returned to us because of an address error, we will contact you and arrange reshipping at your cost.

Before pursuing any formal legal action, please contact us at involvingmemories@aol.com and give us a reasonable opportunity to resolve your concern directly. Most issues can be resolved quickly through a conversation.

Any dispute that cannot be resolved informally will be brought exclusively in the state or federal courts located in Harrison County, Mississippi. You consent to personal jurisdiction in those courts. Nothing in these Terms prevents either party from bringing a claim in small claims court in Harrison County if the claim qualifies under applicable limits.

Nothing in these Terms is intended to waive any rights granted to you under the Mississippi Consumer Protection Act (Miss. Code Ann. § 75-24-1 et seq.). If you believe we have engaged in a deceptive trade practice, you may also file a complaint with the Mississippi Attorney General's Consumer Protection Division.

To the maximum extent permitted under Mississippi law, Involving Memories' total liability for any claim arising from a purchase on this website is limited to the amount you actually paid us for the specific order giving rise to the claim.

We are not liable for indirect, incidental, special, or consequential damages, including lost profits, business interruption, or the cost of substitute goods arising from any issue with your order.

This limitation does not apply to claims arising from our fraud, gross negligence, or wilful misconduct. It does not eliminate any consumer rights you have under Mississippi law that cannot be waived by contract. The cap is set at the amount you paid because that ensures you can always recover the full cost of your purchase.

• ◆Hurricanes, tropical storms, tornadoes, floods, or other natural disasters (a known risk in the Gulf Coast region where we operate)
• ◆Fires or other acts of God
• ◆Supply chain disruptions affecting materials availability
• ◆Carrier or postal service shutdowns
• ◆Power outages or infrastructure failures
• ◆Government orders or public health emergencies
• ◆Acts of war or civil disturbance

If a force majeure event affects your order, we will notify you by email as quickly as possible. You may then choose to wait for the disruption to resolve or cancel your order for a full refund. Refunds are processed within 10 business days of a cancellation request.

In the event of a security breach that affects your personal information, we will notify you without unreasonable delay in accordance with Miss. Code Ann. § 75-24-29.

If you subscribe to our email list, every marketing email we send will clearly identify itself as a commercial message, include our physical address (1305 Pass Rd, Gulfport, MS 39501), and include a simple opt-out link. We honour all opt-out requests within 10 business days and will not share your email address with third parties for their own marketing purposes, in compliance with the CAN-SPAM Act (15 U.S.C. § 7701 et seq.).

If you experience any difficulty accessing our website or need information in an alternative format, please contact us at involvingmemories@aol.com. We will work with you directly. Feedback on any accessibility barriers is always welcome.

If we do not enforce a provision of these Terms in a particular instance, that does not waive our right to enforce it in the future.

If any provision is found unenforceable by a court, that provision will be severed and the remaining Terms continue in full force.

These Terms of Service and our Privacy Policy constitute the entire agreement between you and Involving Memories regarding your use of this website and purchase of our products. They supersede any prior agreements or understandings between us.

Our website may link to third-party sites such as shipping carrier tracking pages or social media platforms. We do not control those sites and are not responsible for their content or privacy practices.